Last updated: May 14, 2025

At Caff Off, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.caffoff.com (the “Site”), or when you otherwise interact with us.

By using our Site or services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information in different ways depending on how you interact with us.

When you place an order, contact us, sign up for our newsletter, or create an account, we may collect your name, email address, phone number, shipping and billing address, payment details, account login information, and any messages or content you send to us.

When you browse our Site, we may also automatically collect technical information such as your device type, browser, IP address, time spent on the site, pages viewed, and how you arrived on our Site. This information may be collected using cookies or similar technologies.

Additionally, we may receive data from trusted third-party providers such as Shopify, our ecommerce platform, and marketing or advertising partners. This helps us better serve you and improve the experience you have with our brand.

2. How We Use Your Information

We use your personal information to process your orders, deliver products, provide customer service, and communicate with you about your purchases or account. We may also send you marketing updates, promotional offers, and other content we think you’ll love — you can unsubscribe at any time.

Your information may also help us improve your experience on our Site, enhance our product offerings, protect against fraud, and meet our legal obligations.

3. Sharing Your Information

We only share your personal information when necessary to operate our business or comply with the law. This includes working with trusted partners like Shopify, payment processors, shipping services, and customer support tools.

We may also work with analytics and marketing platforms to better understand how visitors use our Site and to deliver relevant content and advertising. We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze traffic to our website. These tools may also be used by third-party services we work with.

Most web browsers accept cookies by default, but you can choose to disable them through your browser settings. Disabling cookies may affect how our Site functions. We also respect Global Privacy Control (GPC) signals that you may send from your browser.

To learn more about the cookies used by Shopify, visit www.shopify.com/legal/cookies.

5. Your Rights

Depending on your location, you may have the right to request access to the personal information we hold about you, request corrections or deletions, object to certain uses of your data, or opt out of marketing and targeted advertising.

You can contact us at hello@caffoff.com to exercise these rights. We may need to verify your identity before fulfilling your request.

6. Data Security and Retention

We take reasonable steps to protect your information, but no system is entirely secure. Please contact us if you believe your data may have been compromised.

We retain personal information as long as necessary to fulfill your orders, provide support, meet legal requirements, and improve our services.

7. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from them. If you are a parent or guardian and believe your child has shared personal information with us, please contact us so we can delete it.

8. International Users

If you are located outside the United States, please note that your information may be transferred to and processed in the U.S. or other countries. We rely on standard data protection mechanisms to safeguard this information as required by law.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, or legal requirements. The most recent version will always be available on our Site, and the “Last updated” date at the top reflects the current version.

10. Contact Us

If you have any questions or concerns about this policy or your personal information, feel free to contact us at hello@caffoff.com. You can also write to us at 30 North Gould Street, Sheridan, WY 82801, USA.