We want you to feel amazing about your matcha. If you're not 100% happy, we’ve got your back.

30-Day Money-Back Guarantee

Not loving it? No worries. We offer a 30-day money-back guarantee – no questions asked.

Just email us at hello@caffoff.com within 30 days of receiving your order, and we’ll refund you in full.

No need to send anything back. No hoops. Just matcha made easy.

Shipping Protection

If you added Package Protection at checkout, your order is covered for loss or damage during transit. If your item arrives damaged, just email us at hello@caffoff.com with a photo and we’ll take care of it.

Please note: if your tracking shows the order was “delivered” but you didn’t receive it, refunds do not apply under this coverage. We recommend checking with neighbors or your local carrier first.

We’ve got your back — just reach out if something doesn’t feel right.

Need Help?

Reach out to hello@caffoff.com and we’ll make things right.

We’re a small team, but we treat every customer like matcha family 💚