Return and Refund Policy

We want you to feel amazing about your matcha. If you're not 100% happy, we’ve got your back.

14-Day Satisfaction Guarantee

We want you to feel confident when trying our matcha. That’s why we offer a 14-day money-back guarantee.

Start a Return:

To start a return, CLICK HERE

Disclaimer:

1. For international orders (outside the USA), customers are responsible for covering return shipping costs.
2. Any free gifts with purchase must also be returned.

Need Help?

Reach out to hello@caffoff.com and we’ll make things right.
We’re a small team, but we treat every customer like matcha family 💚